Frequently Asked Questions
Power Brick
Instructions
The green light is blinking/not always turning on, is the battery still working?
Yes, the battery works fine with or without the green LED. A small number of our first batch of products had a loose connector for the LED, which meant that sometimes it wont light up. This will not affect the operation of your Power Brick in any way.
Can I use other USB devices with my Power Brick?
Yes, the USB port on the Power Brick has been made to the USB 2.0 specifications, so It should work with all other USB devices.
My Power Brick is not working?
Make sure that the Power Brick is set to On, by turning the switch on the Left hand side to Up.
• Make sure the Power Brick is charged.
• Sometimes the connectors can become a bit loose. Try taking out the connector to the phone and plugging it in again several times. Also, once the connector is in the phone/Ipod give the device several seconds to recognise the connector.
• Check the voltage/current requirements of your device, and if they match the Power Brick.
I have a Sony Ericsson phone
When using the Sony Ericsson tip, make sure that you do not just pull out the tip from the phone. Instead, push down on the tip, and it will come out easily. If you try to pull out the tip without pushing down, you run the risk of breaking the connector.
Phone and iPod Compatibility:
Although Devotec Industries products work with many iPods, including the iPod Nano and shuffle 1st generation, 3/4/5th Generation iPods, iPod Video and the iPod mini, unfortunately our products do not work with the second generation iPod Nano, Touch or the iPhone. We have tested a range of our products, and several competitors' products, including different types of batteries, connectors, USB plugs, tips etc, and we have not found any solution that works, so we believe this is a universal problem, and that no other manufacturer's products can charge the 2nd generation iPod Nano, Touch or iPhone. However, we have our engineers working on this problem right now, and hopefully we can fix it soon. We would rather be honest though and tell you about the issue before you buy something.
Our products should work with about 90% of other small electronics, although we can not promise full compatibility with every device.
Refund:
We have two refund policies:
• If your Devotec Industries Device is broken (the green light does not turn on when charging, and the unit does not charge any device), then if you send back the device with its original packing and accessories within 30 days, we will gladly refund your purchase.
• If you have a compatibility issue, and the Devotec product works, then if you send back the device with its original packing and accessories within 30 days, we will refund your payment, minus postage and a £2 restocking fee per battery.
We feel this is the fairest policy we can offer to our customers, and far exceeds any competing companies' offer.
Where are your goods made?
We are a British company. Our design is done mainly in the UK, although we work with partners In the US, Europe and parts of SE Asia. Our manufacturing is done in factories throughout China.
With our excellent contacts with the original Chinese manufacturers, often including exclusive agreements for distribution in the UK market, we are confident that we can provide the cheapest and most innovative solution to your technology needs. |
